As an independent Northwest company, we are invested in the success of the health care providers we serve. We see ourselves as a service company that sells industry-leading radiology solutions. With this focus in mind, we have developed a robust range of support services that are delivered by our expert, factory-trained service specialists.
Our 3- and 5-year Service Contracts help you get the most out of your investment over the long-term and ensure the least possible downtime for your critical imaging systems.
Applications & Training
We are committed to ensuring that technological advancement does not replace technical proficiency. While most other service companies don’t offer application support, we see continuous internal and customer education as a priority that is central to our vision. Shimadzu Medical Systems can provide:
Following the one-year warranty on our customer’s equipment, Shimadzu Medical System’s TOTAL CARE service level provides our customers with our premium Total Care Service Contract (full service) program and renowned response time. This includes:
Following the one-year warranty on equipment, our PARTNERSHIP service level provides responsive and collaborative service options that enable our customers to receive a discount on Shimadzu Medical System’s Total Care Service Contract by utilizing their in-house imaging engineer.
Advanced 1st Call Service
The Advanced 1st Call Service Contract requires that the customer’s in-house imaging service engineer has been factory trained and certified on the Canon CXDI and Shimadzu systems. This engineer will be the first responder to all service calls. The in-house engineer will have been on site for a minimum of two hours prior to requesting on-site support from Shimadzu Medical Systems. Of course, telephone support from Shimadzu Medical Systems will be available 24/7.
Following the one-year warranty on our customer’s equipment, our ACCESS service level provides our customer’s with two service options:
Preventative Maintenance (PM) Only
The PM Only service contract performs the most essential service requirement specified by the manufacturer, which is the Preventative Maintenance equipment inspection and service. This service ensures that the customer’s new equipment is:
X-ray systems are complex and expensive pieces of equipment that have electrical, electronic, and mechanical components that wear due to use over time. However, heavy usage, improper service or misuse can accelerate the need for replacement parts.
Parts Only service provides our customers with a way to reduce the cost of parts replacement and effectively budget for those costs. This program can be customized to cover some or all of the replacement of defective parts on their equipment that fail due to normal wear and tear.